OUR PRIVACY POLICY

Effective Date: 20-10-2025
Last Updated: 30-10-2025

1. Introduction

Welcome to HygienaNet Inc. (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://hygiena-net.ca/ (“Site”), register an account, make a purchase, subscribe to our mailing list, or otherwise interact with us.

By using the Site, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or services.

2. What information we collect

We may collect the following types of personal information:

  • Contact information: such as your name, email address, mailing address, telephone number when you create an account, place an order, or contact us.

  • Account information: username, password, account profile details.

  • Transaction information: details of purchases you make, billing and shipping information, payment method (note: we do not store full payment card details when processed through our payment provider).

  • Technical/usage information: IP address, browser type and version, operating system, device identifiers, pages visited, time and date of visits, referral website, length of visits, click behaviour and other usage statistics.

  • Marketing and communications data: your preferences in receiving marketing from us and our third parties, analysis of how you interact with our emails and Site.

  • Optional information: any other personal information you choose to provide (for example, via contact forms, reviews or survey responses).

3. How we use your information

We use your personal information for the following purposes:

  • To provide you with our services and to process and fulfil your orders (including verifying your identity, processing payments, shipping products, communicating about your orders).

  • To register and manage your account, including to allow you to log in, access your order history, manage your preferences.

  • To send you administrative information about your account or our relationship (such as changes to terms, technical notices, support and security alerts).

  • To send you marketing communications (if you have opted in), including newsletters, promotions, and other information about our goods or services we think may interest you. You can opt out at any time (see Section 8).

  • To monitor and analyse usage of the Site, to improve, customise and optimise our services, content and layout.

  • To detect, prevent and address technical issues, fraud or other malfeasance, and to enforce our terms and conditions.

  • To comply with legal obligations and protect our rights and interests.

4. Legal bases for processing

If you are in a jurisdiction (such as the EU) where “legal bases” apply, we rely on one or more of the following:

  • Your consent (for example, for marketing communications).

  • Performance of a contract (e.g., to process your order or to manage your account).

  • Compliance with a legal obligation.

  • Legitimate interests, such as improving our Site or services, provided your rights and interests are not overridden.

5. Disclosure of your information

We may share your personal information with:

  • Service providers and partners: third-party vendors who perform services for us (for example payment processors, shipping companies, e-commerce platforms, IT and hosting providers).

  • Marketing and analytics providers: to help us run campaigns, send communications, and analyse how our Site is used.

  • Legal or regulatory authorities: if required by law or to protect our rights, property or safety, or those of others.

  • Business transfers: in the event of a merger, acquisition, restructuring, sale of assets or other corporate change, your personal information may be transferred as part of that transaction, subject to appropriate safeguards.

We do not sell your personal information to third parties for their own marketing purposes.

6. Third-party services and links

Our Site may contain links to other websites or third-party services. We are not responsible for the privacy practices or the content of such third-party sites. Please review their privacy policies before providing your personal information.

7. Cookies and tracking technologies

We use cookies and similar tracking technologies to collect technical, usage and preference information.

  • Essential cookies: required for the Site to function (e.g., shopping cart, login).

  • Preferences cookies: to remember your settings and preferences.

  • Statistics cookies: to collect anonymous data about how visitors use the Site.

  • Marketing cookies: to track visitors across websites and display relevant advertising.

You have the option to accept or reject cookies via the cookie-consent mechanism available on our Site. Please note that rejecting cookies may affect your experience and some functionality may be disabled.

8. Your rights and choices

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of the personal information we hold about you.

  • Rectification: request correction of inaccurate or incomplete personal information.

  • Erasure / “Right to be forgotten”: request deletion of your personal information, subject to legal obligations.

  • Restriction or objection to processing: request we restrict or stop processing your personal information in certain cases.

  • Data portability: request a copy of your data in a structured, machine-readable format.

  • Withdraw consent: where we are relying on your consent, you may withdraw it at any time (which will not affect the lawfulness of processing before your withdrawal).

If you wish to exercise any of these rights, please contact us using the contact details below. We will respond within the timeframe required under applicable law.

9. Data retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting or reporting requirements. After that, we will either delete your information or anonymize it.

10. Data security

We implement appropriate technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, please remember that no system is completely secure and we cannot guarantee absolute security.

11. International transfers

If your personal information is transferred to, or accessed from, countries other than where you reside, we will ensure that appropriate safeguards are in place to protect your information, in accordance with applicable law.

12. Children’s privacy

Our services are not directed to children under the age of [13/16 – insert appropriate age for jurisdiction]. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this Site and update the “Last Updated” date above. We encourage you to review this page periodically to stay informed of how we collect, use and protect your information.

14. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, you may contact us at:

HygienaNet Inc.
Address: 1328 Rue de la Châtelaine, Québec, QC G2L 1A6
Phone: 418-261-2391
Email: infohygienanet@gmail.com

Thank you for trusting us with your personal information.