Shipping & Delivery Policy

Effective Date: 20-10-2025
Last Updated: 30-10-2025

Thank you for shopping at Hygiena-Net Inc.
We are committed to delivering your order quickly and safely.

1. Order Processing Time

All orders are processed within:

  • 1–3 business days (Monday to Friday, excluding holidays)

Once your order is processed, you will receive a confirmation email with tracking information (if applicable).

Order processing time is separate from the shipping time.

2. Shipping Rates & Delivery Times

We currently ship to Canada (and optionally, add USA/International if needed).

Estimated delivery times and costs are calculated at checkout depending on:

  • Your location

  • Shipping option selected

  • Size and weight of the order

Typical delivery estimates:

Location Estimated Delivery
Québec & Ontario 2–5 business days
Rest of Canada 3–9 business days

Once the package is handed to the carrier, delivery times are out of our control.

3. Order Tracking

Once your order ships, you will receive a tracking number by email.
You can track your shipment via the carrier’s website.

4. Shipping Errors (Wrong Address)

Customers are responsible for entering a full and correct shipping address.
If the address provided is incorrect and the package is returned to us:

  • The customer will be responsible for reshipment fees.

We are not responsible for lost orders due to incorrect or incomplete addresses.

5. Lost / Stolen Packages

Once the package is marked as delivered by the carrier, we are not responsible for:

  • Lost packages

  • Stolen packages

  • Delivery to the wrong address (if address was entered incorrectly)

However, we will assist you in opening a claim with the carrier.

6. Damaged Packages / Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  1. Order number

  2. Photos of the damaged item(s)

  3. Photos of the packaging

We will review the case and provide a replacement or refund if applicable.

7. Customs, Duties & Taxes (if applicable)

Orders shipped outside of Canada (if international shipping is enabled) may be subject to customs fees, import taxes or duties. These fees are the responsibility of the customer.

8. Delivery Delays

We are not responsible for delivery delays caused by:

  • High seasonal volume (holidays)

  • Carrier delays

  • Weather events

  • Customs processing (for international orders)

9. Contact Us

If you have any questions about your shipment, please contact us.

HygienaNet Inc.